IOTransfer Frequently Asked Questions

Have questions about IOTransfer running environment, IOTransfer operation, iOS device connection issue or others? Check the following answers to
IOTransfer frequently asked questions that will help you resolve most of your problems.

FAQ Categories

What is IOTransfer?

IOTransfer is a free and easy-to-use iOS file transfer and management application, which will help you transfer photos, music, videos, app and etc. across iPhone, iPad, iPod Touch and PC & Mac. With IOTransfer, you cannot only transfer iOS files with few simple clicks, but also manage your iOS devices easily and quickly.

What are the main features of IOTransfer?

·     Export: transfer photos, music, videos, books, voice memos and etc. from iPhone, iPad, iPod to computer

·         Import: transfer photos, music, videos, books, voice memos and etc. from computer to iPhone, iPad or iPod

·         1-Click Transfer: transfer all files and content to iTunes, PC/Mac and another iOS device with just 1 click

·         Manage iOS devices: safely delete music, videos, photos, apps and other files; easily add and delete photo albums; transfer iOS content and save them as  backup

Which iOS devices and system versions does IOTransfer support?

System Requirements

Windows 10/8/7 and Mac OS X 10.9 or later

iOS Device Requirements

iPhone, iPad, and iPod touch with iOS 8 or later

Is IOTransfer totally free to use?

Yes, IOTransfer is totally FREE. You can use IOTransfer to transfer iOS files (photos, music, videos, voice memos, books and etc.) and easily manage the content of your iPhone, iPad, iPod Touch. 

Besides, all updates are free. You will get an update reminder when we release new version.

Can I use IOTransfer as a mobile application?

No, IOTransfer is a desktop software program available for Windows and Mac OS. You can only install and use IOTransfer on your computer. 

Do I have to install iTunes to use IOTransfer features?

Yes, IOTransfer requires iTunes installed first on your Windows PC or Mac to use its features. If you don’t have iTunes installed on your computer, download the latest version of iTunes.

Will IOTransfer work for Android users?

No, IOTransfer is a free transfer and management tool designed and developed for Apple device users only. 

Do I need to Jailbreak my iPhone, iPad, or iPod?

No Jailbreak is required to use IOTransfer on Mac/PC. IOTransfer works with any iPhone, iPad, or iPod and can instantly access most files on your iPhone, iPad or iPod Touch just by connecting it to your computer with a USB cable.

Why can't I Import/Delete apps?

In order to import/delete the apps on your iPhone, you should turn off the restrictions settings on your iPhone first. Please follow the steps below:

1.Go to Settings and locate General

2. Turn on Restrictions

3. Switch off Deleting Apps

delete apps.jpg

If this doesn't work, please contact online support for help.

Why can't IOTransfer detect my device?

When IOTransfer on your PC doesn't recognize your connected iOS device, you can try the following steps to fix the issue:

1. Confirm the hardware and software environment.

IOTransfer supports iPhone, iPad, and iPod touch with iOS 8 or later.

IOTransfer does not support iPod nano, shuffle, and classic.

2. IOTransfer can only detect iOS device when iTunes recognizes it successfully. If your iTunes doesn't recognize your connected iOS device, please follow the steps here.

3. Please open Control Panel, try uninstalling iTunes and its components in accordence with the following order, and then reinstalling iTunes.

   1) iTunes

   2) Apple Software Update

   3) Apple Mobile Device Support

   4) Bonjour

   5) Apple Application Support (32-bit)

   6) Apple Application Support (64-bit)

4. If your iOS device can be detected by iTunes but still cannot by IOTransfer, please quit IOTransfer and relaunch it to see if it works.

5. If the problem persists, please contact our Support Team for further assistance.

How to Transfer Photos from iPhone to iPhone with IOTransfer?

Transfer all photos from iPhone to iPhone with one-click:

Step 1: Connect the two iPhones to your computer with USB cable.

Step 2: Run IOTransfer on your PC/Mac, it will display two interface of each iPhone.

Step 3: Click "Content to Device" on the interface of the iPhone you want to export photos from.

1.transfer photos with one click.png

Step 4: Select "Photos", and click "Start Transfer".

2.transfer photos with one click.png

Batch transfer photos from iPhone to iPhone:

Step 1: Run IOTransfer on your PC/Mac.

Step 2: Connect your iPhone to your computer with a USB cable.

Step 3: Go to photos, select the photos you want to transfer and click "export", and save them to your computer. photos and transfer.png photos and transfer.png photos and transfer.png

Step 4: Connect the iPhone you want to import photos to.

Step 5: Go to "Photos", click "Import". IOTransfer will create a new album named IOTransfer for you to import photos. Click "OK" to continue. A Window will pop up.

Step 6: Select the photos on your computer, click "Open". Then IOTransfer will start transferring.

2.import photos to iphone.jpg

How to Transfer Music from iPhone to Mac via IOTransfer

1.    Free download, install and open IOTransfer on Mac

2.       Connect your iPhone to Mac via USB cable

3.       Transfer music from iPhone to Mac

·         To transfer all music files from iPhone to Mac

Click “Content to Mac” > check “Music” option > click “Start Transfer” 



·         To transfer some selected music files

Go to Music tab > choose music files > click “Export”


How to Transfer Music from Mac to iPhone via IOTransfer

To transfer music files from Mac to iPhone (eg: PPAP Pen Pineapple Apple Pen.mp3):

Step 1: connect your iPhone to Mac, and run IOTransfer


Step 2: go to Music tab and click “Import”


Step 3: select music files and import




How to Delete iPhone Photos, Music, Videos, Apps via IOTransfer

In addition to transfer iOS files & data across iPhone, iPad, iPod touch and computer, IOTransfer allows you to delete photos, music files, videos and etc. safely with just 1 simple click.

To delete iPhone photos via IOTransfer:

connect iPhone to computer and run IOTransfer


go to Photos > choose photos > click “Delete” button



To delete iPhone music via IOTransfer:

go to Music tab > choose music files > click Delete button



To delete iPhone videos via IOTransfer:

 go to Videos tab > choose videos > click Delete



Besides, you can apply these steps to safely and easily delete iPhone apps, podcasts, books and voice memos.

How to delete music on your iPhone, iPad and iPod?

Quickly and directly delete songs from your iPhone/iPad/iPod with IOTransfer:

Step 1: Connect your device iPhone/iPad/iPod to IOTransfer with USB cable.

Sep 2: Run IOTransfer on your PC/Mac, go to "Music", select the songs you want to delete, and click "Delete", continue with "Yes".

2.quickly detele music with IOTransfer.png

3.quickly detele music with IOTransfer.png

4.quickly detele music with IOTransfer.png

Mac Version Update History

Version: 1.0.2

What's New:

  • Content to iTunes is now available to transfer music, videos, podcasts and voice memos to iTunes with only 1-click

  • better compatibility with iTunes

  • improved Music and Videos modules for higher transfer success rates

  • optimzied UI for better user experience

  • fixed a rare crash when using

Version: 1.0.1

What’s New:

  • supports Dutch, French, German

  • fixes various bugs

Version: 1.0.0

What’s New:

  • manage files – import, export and delete photos, videos, music, books, podcasts and voice memos across iOS devices and Mac

  •  batch transfer – 1-click to transfer files between iTunes, Mac and iOS devices in bulk

  • intuitive UI – offer a simple and inspiring navigation experience

  • support iOS 10 – optimized for the latest iOS 10

How-To Tips: