IOTransfer Frequently Asked Questions

Have questions about IOTransfer running environment, IOTransfer operation, iOS device connection issue or others? Check the following answers to
IOTransfer frequently asked questions that will help you resolve most of your problems.

FAQ Categories

What is IOTransfer?

IOTransfer is an easy-to-use iOS file transfer and management application, which will help you transfer photos, music, videos, app and etc. across iPhone, iPad, iPod Touch and PC & Mac. With IOTransfer, you cannot only transfer iOS files with few simple clicks, but also manage your iOS devices easily and quickly.


What are the main features of IOTransfer?

·     Export: transfer photos, music, videos, books, voice memos and etc. from iPhone, iPad, iPod to computer

·         Import: transfer photos, music, videos, books, voice memos and etc. from computer to iPhone, iPad or iPod

·         1-Click Transfer: transfer all files and content to iTunes, PC/Mac and another iOS device with just 1 click

·         Manage iOS devices: safely delete music, videos, photos, apps and other files; easily add and delete photo albums; transfer iOS content and save them as  backup


Do I need to Jailbreak my iPhone, iPad, or iPod?

No Jailbreak is required to use IOTransfer on Mac/PC. IOTransfer works with any iPhone, iPad, or iPod and can instantly access most files on your iPhone, iPad or iPod Touch just by connecting it to your computer with a USB cable.


Will IOTransfer work for Android users?

No, IOTransfer is a file transfer and management tool designed and developed for Apple device users only. 


Do I have to install iTunes to use IOTransfer features?

Yes, IOTransfer requires iTunes installed first on your Windows PC or Mac to use its features. If you don’t have iTunes installed on your computer, download the latest version of iTunes.


Can I use IOTransfer as a mobile application?

No, IOTransfer is a desktop software program available for Windows and Mac OS. You can only install and use IOTransfer on your computer. 


Is IOTransfer totally free to use?

IOTransfer offers 7-day free trial. You can use IOTransfer to transfer 20 files (photos, music, videos, voice memos, books and etc.) per day during the trial period.

If you upgrade to IOTransfer Pro version, you will be able to access IOTransfer advanced features as well as 24/7 premium technical support. It allows you to transfer iOS files without limitation, and easily manage the content of your iPhone, iPad, iPod Touch.

Besides, Pro users get automatic update when we release new version. 




Which iOS devices and system versions does IOTransfer support?

System Requirements

Windows 10/8/7 and Mac OS X 10.9 or later

iOS Device Requirements

iPhone, iPad, and iPod touch with iOS 8 or later


Why can't IOTransfer detect my device?

When IOTransfer on your PC doesn't recognize your connected iOS device, you can try the following steps to fix the issue:

1. Confirm the hardware and software environment.

IOTransfer supports iPhone, iPad, and iPod touch with iOS 8 or later.

IOTransfer does not support iPod nano, shuffle, and classic.

2. IOTransfer can only detect iOS device when iTunes recognizes it successfully. If your iTunes doesn't recognize your connected iOS device, please follow the steps here.

3. Please open Control Panel, try uninstalling iTunes and its components in accordence with the following order, and then reinstalling iTunes.

   1) iTunes

   2) Apple Software Update

   3) Apple Mobile Device Support

   4) Bonjour

   5) Apple Application Support (32-bit)

   6) Apple Application Support (64-bit)

4. If your iOS device can be detected by iTunes but still cannot by IOTransfer, please quit IOTransfer and relaunch it to see if it works.

5. If the problem persists, please contact our Support Team for further assistance.


How to Add Books from Computer to iPhone/iPad/iPod?

You are able to add your favorite books to iPhone, and read them when you get time. Check and see how to add books from computer to your iOS devices via IOTransfer.

*iOS devices support PDF files

1. download, install and open IOTransfer

2. connect iPhone/iPad/iPod to computer via USB cable (here, we use an iPhone 6 model)

3. go to iBook tab > click “Add” button

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4. choose books and “Open

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IOTransfer helps transfer books from computer to your iOS devices successfully.

How to Transfer Books from iPhone/iPad/iPod to Computer?

IOTransfer offers you an easy way to sync books from iOS devices to computer. In the following, we take iPhone as an example, and show you how to transfer books from iPhone/iPad/iPod to computer with IOTransfer.

*IOTransfer supports iPhone, iPad and iPod touch with iOS 8 or later

1. free download IOTransfer and install it

2. connect iPhone to computer with USB cable, and run IOTransfer

3. transfer books from iPhone to computer

·         for transferring one or some selected books, go to iBooks tab > choose books > click “To PC”

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·         for transferring all books for one time, click “Sync to PC” > choose “iBooks” > click “Sync”

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How to Transfer Videos from iPhone to iTunes

In addition to transferring music from iPhone to iTunes, IOTransfer powerful “Sync to iTunes” feature can also help you transfer your favorite videos from iOS devices to iTunes library. See how to transfer videos from iPhone/iPad/iPod to iTunes using IOTransfer.

1. open IOTransfer and connect your iPhone/iPad/iPod to computer

2. click “Sync to iTunes

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3. choose “Videos” and click “Sync” button

sync-videos-to-itunes.png

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How to Transfer Music from iPhone/iPad/iPod to iTunes

If you delete the entire iTunes library accidently, IOTransfer can offer you a solution helping you restore your iTunes library. IOTransfer powerful “iPhone to iTunes” feature allows you to transfer all your music files from iPhone/iPad/iPod to iTunes with just 1 simple click.

Here, we set you an example, and show you how to transfer music from iPhone to iTunes.

1. connect your iPhone to computer via USB cable, and open IOTransfer

2. click “Sync to iTunes

IOTransfer-sync-to-iTunes.png

3. choose “Music” and click “Sync” button

sync-music-to-itunes.png

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IOTransfer will sync all your music to iTunes automatically.

How to Transfer Videos from Computer to iPhone

Transfer videos from computer to iPhone allows you to enjoy your favorite videos anywhere, anytime. IOTransfer powerful video-transfer feature ensures safe video transferring process at very fast speed. Install IOTransfer, and see how to transfer videos from computer to iPhone with it.

 

1. connect your iPhone to PC and run IOTransfer

2. go to Videos tab, and click “Add” button

IOTransfer-add-videos.png

3. choose videos from computer and open

IOTransfer-add-videos-2.pngIOTransfer-transferring-videos-process.png

When it's done transferring, the videos are transferred from computer to your iPhone successfully.

IOTransfer-videos-tab-interface.png

How to Transfer Videos from iPhone to Computer

Backup videos to computer will help free up more iPhone storage space. As one of the best iPhone manager, IOTransfer offers you an easy solution to transfer videos from iPhone to computer rapidly and safely.

Here’s how to transfer videos from iPhone to computer with IOTransfer.

1. connect your iPhone to computer and run IOTransfer

2. go to Videos tab, select the videos you want to transfer and click “To PC” button

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How to Transfer Photos from Computer to iPhone

IOTransfer ultimate transfer feature allows you import photos and images from computer to your iPhone/iPad/iPod device. Here, we take iPhone as an example and show you how to transfer photos from computer (Windows) to iPhone with IOTransfer.

Model: iPhone 6, Windows 10 and IOTransfer v1.2

1. download, install and open IOTransfer

2. connect your iPhone (iPad or iPod) to computer via USB cable

IOTransfer Interface.png

3. go to “Photos” tab

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4. create an album (due to the limitation of iOS, you cannot import photos to Camera Roll directly)

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5. click “Add” to transfer photos from computer to iPhone

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How to Transfer Photos from iPhone to Computer (Windows)

IOTransfer offers you the easiest and fastest solution to transfer photos from iPhone to Windows computer. Here’s how to transfer photos from iPhone to Windows PC via IOTransfer.

1. download, install and run IOTransfer

2. connect your iPhone to computer via USB cable

IOTransfer Interface.png

3. go to “Photos” tab, choose photos and click “To PC

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How to delete music on your iPhone, iPad and iPod?

Quickly and directly delete songs from your iPhone/iPad/iPod with IOTransfer:

Step 1: Connect your device iPhone/iPad/iPod to IOTransfer with USB cable.

Sep 2: Run IOTransfer on your PC/Mac, go to "Music", select the songs you want to delete, and click "Delete", continue with "Yes".

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How to Delete iPhone Photos, Music, Videos, Apps via IOTransfer

In addition to transfer iOS files & data across iPhone, iPad, iPod touch and computer, IOTransfer allows you to delete photos, music files, videos and etc. safely with just 1 simple click.

To delete iPhone photos via IOTransfer:

connect iPhone to computer and run IOTransfer

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go to Photos > choose photos > click “Delete” button

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To delete iPhone music via IOTransfer:

go to Music tab > choose music files > click Delete button

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To delete iPhone videos via IOTransfer:

 go to Videos tab > choose videos > click Delete

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Besides, you can apply these steps to safely and easily delete iPhone apps, podcasts, books and voice memos.


How to Transfer Music from Mac to iPhone via IOTransfer

To transfer music files from Mac to iPhone (eg: PPAP Pen Pineapple Apple Pen.mp3):

Step 1: connect your iPhone to Mac, and run IOTransfer

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Step 2: go to Music tab and click “Import”

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Step 3: select music files and import

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How to Transfer Music from iPhone to Mac via IOTransfer

1.    Free download, install and open IOTransfer on Mac

2.       Connect your iPhone to Mac via USB cable

3.       Transfer music from iPhone to Mac

·         To transfer all music files from iPhone to Mac

Click “Content to Mac” > check “Music” option > click “Start Transfer” 

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·         To transfer some selected music files

Go to Music tab > choose music files > click “Export”

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How to Transfer Photos from iPhone to iPhone with IOTransfer?

Transfer all photos from iPhone to iPhone with one-click:

Step 1: Connect the two iPhones to your computer with USB cable.

Step 2: Run IOTransfer on your PC/Mac, it will display two interface of each iPhone.

Step 3: Click "Content to Device" on the interface of the iPhone you want to export photos from.

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Step 4: Select "Photos", and click "Start Transfer".

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Batch transfer photos from iPhone to iPhone:

Step 1: Run IOTransfer on your PC/Mac.

Step 2: Connect your iPhone to your computer with a USB cable.

Step 3: Go to photos, select the photos you want to transfer and click "export", and save them to your computer.

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Step 4: Connect the iPhone you want to import photos to.

Step 5: Go to "Photos", click "Import". IOTransfer will create a new album named IOTransfer for you to import photos. Click "OK" to continue. A Window will pop up.

Step 6: Select the photos on your computer, click "Open". Then IOTransfer will start transferring.

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Why can't I Import/Delete apps?

In order to import/delete the apps on your iPhone, you should turn off the restrictions settings on your iPhone first. Please follow the steps below:

1.Go to Settings and locate General

2. Turn on Restrictions

3. Switch off Deleting Apps

delete apps.jpg

If this doesn't work, please contact online support for help.


Mac Version Update History

Version: 1.0.2

What's New:

  • Content to iTunes is now available to transfer music, videos, podcasts and voice memos to iTunes with only 1-click

  • better compatibility with iTunes

  • improved Music and Videos modules for higher transfer success rates

  • optimzied UI for better user experience

  • fixed a rare crash when using


Version: 1.0.1

What’s New:

  • supports Dutch, French, German

  • fixes various bugs


Version: 1.0.0

What’s New:

  • manage files – import, export and delete photos, videos, music, books, podcasts and voice memos across iOS devices and Mac

  •  batch transfer – 1-click to transfer files between iTunes, Mac and iOS devices in bulk

  • intuitive UI – offer a simple and inspiring navigation experience

  • support iOS 10 – optimized for the latest iOS 10


How do I refresh my PRO edition with my new/renewal license code?

1. Open IOTransfer, click Manage License link at the bottom left of the main screen to open the License Manager window.

Please refer to the picture below:

manage_license.jpg

2. Click Refresh link, copy & paste to enter your license code in the License Code box, and then click Activate button to get the new service time.

Please refer to the pictures below:

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refresh_enter_license.jpg

activated.jpg



How do I register my Trial to PRO edition?

1. Open IOTransfer Trial, click Enter code link under Upgrade to Pro button at the bottom left of the main screen to open the registration window.

Please refer to the picture below:

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2. Copy & Paste to enter your license code in the License Code box, and click Activate button to get PRO version.

Please refer to the pictures below:


activated.jpg


How-To Tips: