[2019 Tip] Top 3 Reasons for Apple Music Won't Play on iPhone XS and Quick Fixes

Updated Sep 21,2018 | by Joy

Recently, some Apple users were suffering the painful experience of being unable to play music on iPhone XS. Are you now spending your precious time to find out the cause of Apple music won't play on iPhone XS? Read on. The article shows  the top three common situations where you may meet the problem. Also, it accordingly provides you with possible solutions to fix it.

Many Apple users found that their music albums and tracks greyed out after syncing iPhone XS to iTunes. The source of this issue ranges from lots of dynamic causes, but the main reason is usually from syncing issues. Sometimes, a file might be missing from your computer while it is still listed in your iTunes library. 

A Recommended Article: How to Sync Music to iPhone without Erasing the Old Songs

The missing file can be a deleted, modified or corrupted one. If you find a file is missing from your PC but it is still listed in iTunes, it won’t be readable after syncing. Then this would result to the problem of Apple music won't play on iPhone XS. Have you encountered such a problem? No worry. There are four methods to fix it.

Method 1: Update iTunes to the Latest Version

Updating iTunes to the latest version brings many new features as well as eliminates the existing issues with it. Open iTunes and go to “Help” > “Check for Updates”. Then simply follow the prompts and then iTunes will be updated to the latest version.

Method 2: Simply Re-authorize Your Computer

You may need to re-authorize your computer if iTunes forgets that your PC is authorized. Open iTunes and connect your iPhone to computer. Then simply go to “Account” > “Authorizations” > “Authorize This Computer” to finish the authorization.

Method 3: Re-sync Your iOS devices with iTunes

If you synced your iOS devices with iTunes over Wi-Fi, you can re-sync it again by using the USB cable, because the network error might cause this problem.

Method 4: Use an iTunes Alternative to Sync Your Music - Reliable & Safe

If you still failed to fix Apple music won't play on iPhone XS with the above three methods, you can try a third-party software to make it. Here I recommend you an easy iPhone transfer - IOTransfer, which enables you to easily transfer music from computer to iPhone for back up. Now let’s see the steps to add music to your iPhone XS.

Step 1. Free download IOTransfer here and install it on your computer. The tool works in Windows7/8/10 and iOS 8 or later. And the one good thing about the software is that it’s fully compatible with iOS 12.

Step 2. Launch IOTransfer and connect your iPhone to computer with a USB cable .Then go to “MANAGE” > “Music” to choose the file you want to transfer.

Step 3. Click “Import” to choose the music and then click “Open” to add your desired music to your iPhone XS.

Related Articles: 

Best Free iTunes Alternative for Syncing Music

How to Transfer Music to iPhone without iTunes Wirelessly

Have you upgraded your new iPhone XS to the latest iOS 12? Sometimes, updating the iOS operating system will cover many bugs and glitches. Apple Music won't play on iPhone is one of the most common iOS 12 problems you may meet. Now follow the 2 methods to fix it.

Method 1: Restart Apple Music App

Restarting your Music app may be the simplest way to solve the problem in several seconds. Double click the Home button and you will see the list of apps that are recently used. Then slide up the Music app to exit it and click the Music on the home page to restart it.

Method 2: Reset Network Settings

Try to reset your network settings by going to “Settings” > “General” > “Reset” > “Reset Network Settings”.

Do you think that Apple default Music app can play all types of music format? Actually, some music formats like FLAC and HD are not supported by Music app. Here I list some music formats supported by your iOS devices.

• MP3 (8 to 320 Kbps, one of the most standard and ubiquitous formats in the world)

• MP3 VBR

• ALAC

• AAC (8 to 320 Kbps)

• Protected AAC (from iTunes Store)

• HE-AAC

• AIFF

• WAV 

• AAX/AAX+

If Apple music won’t play on iPhone, you may need to check whether the music format is supported by your iPhone XS or not. If the format is not supported by Music, follow the steps to convert the music format via iTunes.

How to Convert the Music Format via iTunes.

Step 1. Launch the iTunes and then go to “Edit” > “Preferences” > “General” > “Import Settings”.

Step 2. Choose the required format from the drop down menu of “Import Using” and click “OK”.

Step 3. Choose the song you need to convert and then go to “File” >”Convert”> “Create” to start the converting. After that, you can enjoy your music on iPhone XS.

Bottom Line:

The article lists the top three common reasons for Apple music won't play on iPhone XS. Hope the above solutions can help you easily and quickly fix the problem. 

Related Readings for Reference