Current language
  • Deutsch
  • Français
  • Italiano
  • Nederland
  • 日本の
  • 简体中文
  • Русский
  • Svenska
  • Dansk
  • Português
  • Español
  • Norsk
  • Polski
  • עִבְרִית
  • 한국어
  • Magyar
  • Ελλάδα
  • Tiếng Việt
  • Hrvatski
  • Download IOTransfer for 1-Click iPhone Transfer, Backup & Management.

Home > Tips > [Solved] 8 Tips to Fix iPhone X Screenshot not Working on iOS 12

[Solved] 8 Tips to Fix iPhone X Screenshot not Working on iOS 12

If you’re faced with the iPhone X screenshot not working issue, what should you do? No worries. Here is our effective and simple guide to fix iPhone X screenshot not working on iOS 12.

Updated Jul 09,2019 | by Joy

Capturing the iPhone screen is one of the commonest needs for users when they view some interesting news or see any software error on their devices. However, many users are faced with the iPhone X screenshot not working.

In general, screenshot can’t work properly on your iPhone X/XS/XS Max/XR for various reasons, such as low battery, iOS 12 bug, etc. If you happen to encounter the same issue, just read on to find the possible 8 solutions to fix it.

Method 1. Charge Your iPhone X

Does your iOS 12 battery drain too fast after updating your device? If yes, you’d better check the battery timely before the screenshots as the iPhone X screenshot not working issue will occur frequently when your device is in low battery. Just connect your iPhone X with a charger to the power source and wait for a while until your device shows more than 50% battery status.  



If the traditional power source is not handy when you are out, you can use battery cases or wireless chargers to complete charging.

Method 2. Press the Power and Volume Up Buttons Simultaneously 

If the first method can not help you fix the annoying issue, you need to check whether you press and hold the Power and Volume Up buttons at the same time. If you press one button for a few seconds prior to holding the other button, you are not able to take screenshots on your device.


Note that you will turn off your iPhone X if you press the Power and Volume down button, so checking whether you press the correct buttons or not is an effective and simple way to fix this issue.

Method 3. Simply Restart Your Device

Restarting your iPhone X can be the simplest way to fix iPhone X screenshot not working. Keep hold the power button until you see a popup showing “Slide to Power off”. Simply drag the slider from left to right to turn off your device and then press and hold the power button to restart it.


Restarting iOS device can help users solve many bugs or other issues, like iPhone X Face ID not working, no service on iPhone XS after iOS 12 upgrade, and much more.

Method 4. Force Restart Your iPhone X

The temporary apps you open on your device may conflict with each other, which will lead to your iPhone X screenshot can’t work well. Force restarting your device will not do any harm nor will it remove any content from your iPhone X, so simply try this method now. 

Just press and release the Volume up button, then press and release Volume down button. After a few minutes, keep hold the side button until you see the Apple logo.

Method 5. Use AssistiveTouch to Screenshot Your iPhone X

If your iPhone X still can’t take screenshots after trying the above four methods, it’s time to use Assistive Touch to fix it. You can directly tap the Assistive Touch from Home screen and then select “Device” > “More” > “Screenshot”.


Also, you can go to “Settings” > “General” > “Accessibility” > “Assistive Touch” > “Customize Top Level Menu”. Then change the infrequently used icon into Screenshot so that you can directly access it on the Home screen.


Method 6. Enable 3D Touch to Take iPhone X Screenshots

Using 3D Touch can also be a possible solution to fix iPhone X screenshot not working. Go to “Settings” > “General” > “Accessibility” > “3D Touch”. Then select Screenshot from the list and exit the Settings app. Now try to long press the Assistive Touch on the Home page and see if you can successfully take screenshots on iPhone X.


Method 7. Restore Your iPhone via iTunes

Restoring your device via iTunes is the last recommended methods to fix this issue, as it will remove all the previous iPhone data. Just launch iTunes on your computer and connect your iPhone X with a USB cable. Then click on the device icon in the upper left corner and tap on “Restore iPhone” icon to start restoring.



If the above six methods are not helpful, you can restore your iPhone X, but do not forget to backup all iPhone files before restoring. Try to use IOTransfer to complete the backup with ease. It’s a user-friendly iPhone manager allowing users to transfer photos, videos, contacts, voice memos, Books, apps, etc. from iOS device to computer for backup. What’s more, it can also enable users to wirelessly transfer iPhone files if your USB cable does not work well.

Method 8. Update Your iPhone to the New iOS

The last method recommended to fix your iPhone X not working in iOS 12 is updating to iOS 13. You know that every iOS update comes up with lots of new features, but also fixes bugs to bring users a more stable iOS. So, if all the above methods failed to help you fix iPhone X not working issue, it's a good option to upgrade your iPhone X to the new iOS 13.

Bottom Line

We list the 8 possible methods to fix iPhone X screenshot not working on iOS 12. You can choose the most suitable one based on your own needs. If you have other tips, share your thoughts in the comments below.

We use cookies to improve content and ensure you get the best experience on our website. Learn more about our privacy policy.

I Accept

IOTransfer Black Friday Sale - Up to 83% OFF

Get it Now