IOTransfer Studio Privacy Policy

Last Updated: May 22, 2018

Your privacy is extremely important to us. To better protect your privacy, we are making this privacy policy available to you so you can learn about our online information practices and the way we collect and use your information.

What Information We Collect

Cookies

Like many sites, we use "cookies." Cookies are small text files that reside on your device and identify you as a unique user. We may use "cookies" to record your shopping cart contents and user registration information. Cookies can help us identify your preferences, like language and currency. At the same time, cookies can help you personalize your online experience by eliminating the need to repeatedly enter the same information and to display your personalized content and appropriate advertising on your later visits to these sites.

The data we acquire from cookies may also be processed by Google Analytics. Google Analytics is a web analytics service provided by Google.We uses Google Analytics cookies to help us understand the use of our Site by our visitors, compile reports on your website activity, and provide other services relating to website activity and internet usage. By using this website, you consent to the processing of data about you by Google. Google's privacy policy is available at https://policies.google.com/privacy

By using our Site, you consent to the use of cookies as described in this privacy policy. And you have the ability to accept or decline cookies. Most web browsers automatically accept cookies, you can modify your browser setting to decline cookies if you prefer.

Subscriptions

When you place an order from our Site, or download, activate or register a product with us, you will be prompted to provide (and we will collect) certain types of personally identifiable information, such as your name, postal address, email address, telephone number, financial information (such as your credit card number) and other unique information such as user IDs and passwords, transaction information and product and service preferences. We also collect the email addresses of customers who communicate with us via email and those who join our mailing list. In addition, we collect personally identifiable information that is voluntarily provided to us by visitors to our Site in connection with activities such as contest participations, survey information and member account registrations.

Contact Us and Debug File

If you contact us via our Site or our products for technical support, you will be required to provide us with information such as name, email, and some information about your computers to help us serve you better. In some cases, we may need some information to help us know more details or reproduce the issue. The information may include, without limitation, your name, your email address, what features you use in our software, how you use our software, your computer hardware, software, system services, processes, startup items, registry entries, dump files, etc.

We collect no more information than is required in order to investigate the issue you encounter. And the information is only used to solve the technology problems you are experiencing. By sending the related information to us, you agree to share them with us.

If you do not want to share the information with us, you can just uncheck the related option or close the related window.

The information collected will not be retained any longer after the technical support ticketis closed. And we promise that we will never publish or share any of your personally identifiable information outside, nor allow anyone else to use it to contact you for marketing purposes without your consent.

None Personal Information

We may collect some none personal information which aims to validate your registration and to know how you use our software or services. The information may include operating system, device ID, Internet protocol addresses, browser type, browser language, referring/exit pages, clickstream data of our websites and our products or services, and the pages or features of our software or services accessed by you and the time spent there.

Children's Information

We do not knowingly collect personally identifiable information from children under the age of 18 and we do not target our Site to children under the age of 18.

How We Use Your Information

We use your personally identifiable information to fulfill purchases that you make through our Site, for marketing purposes, to provide service and support, and to improve the quality and type of applications we make available via our products. We share the information with other reputable organizations for service, support and marketing purposes.

If you provide us with your postal or email address, you may receive periodic mailings from us with information about products, services and upcoming events. We may share your information with select business partners so that they may offer products and services that we believe will be attractive to our customers and to those who have subscribed to our mailing list.

Aggregate, anonymous data collected is statistical in nature, and does not include personally identifiable information. This data may be used to improve your user experience and the overall quality of our products or services.

When you provide us with your credit card information we may redirect that information to certain third parties only for the purpose of payment processing in accordance with their own privacy and security policies.

How We Share Your Information

We may share your information with third parties in order to: (i) respond to the requests of police and governmental authorities, (ii) comply with any law, regulation, subpoena, or court order, (iii) help prevent fraud or to enforce or protect our rights or (iv) protect the personal safety of our employees and third parties. We may also share your information with third parties for business reasons, such as in the context of the sale or merger of our company or business.

We may hire third parties on our behalf to process transaction, handle the processing and delivery of mailings, provide customer support, or perform statistical analysis. Those third party companies will be permitted to obtain only the personal information they need to deliver the service. They are required to maintain the confidentiality of the information and are prohibited from using it for any other purpose.

Third Party Ad Servers

We may use third-party service providers to serve ads on our behalf on this Site. Such providers may collect anonymous information about your visits to our Site. They may use information about your visits to this Site to target advertisements for goods and services. This anonymous information is collected through the use of a pixel tag, which is industry standard technology used by many major websites. No personally identifiable information is collected or used in this process (such as your name, phone number or postal or email address).

We also work with third parties to monitor certain pages of our Site for the purpose of reporting website traffic and other advertising statistics. These third parties may use cookies and/or other monitoring technologies to compile anonymous statistics about our Site visitors. However, no personally identifiable information is transferred to these third parties.

Links to Third Party Websites

The Site may contain links to third-party websites for your convenience and information. We do not control those websites or make any representations or warranties about their use or the third party policies that govern such use. Any personal information that is obtained by third parties is not covered by this privacy policy. We encourage you to review the privacy policies of third-party websites.

Opt out, Change, or Delete Your Personal Information

If you want to cancel your order subscriptions or subscriptions to mailing list, or if you want us to correct, amend, or delete your personal information, subscriptions to mailing list, or your support tickets, please contact us with your request. We will respond to your request within a reasonable timeframe. However, some information may remain in archived/backup copies to comply with our legal obligations, resolve disputes and enforce our agreements.

If you want to access, correct, amend, or delete inaccurate data on our third party partner's platform, you should contact them directly as they are the data controllers and we do not have control of those information.

Security

We maintain reasonable and appropriate security procedures, but we cannot guarantee that your information will be secure in every circumstance.You are also responsible for maintaining the confidentiality of your personal information to protect it against unauthorized access or use. 

Notification of Changes

We may revise this Privacy Policy from time to time. If we decide to change our Privacy Policy, we will post the revised policy here and revise the "Last Updated" date at the top of this statement. As we may make changes at any time without notifying you, we suggest that you periodically consult this Privacy Policy.

Questions

Please visit IOTransfer home page: www.iotransfer.net or contact the support team if you have any question.