IOTransfer Frequently Asked Questions

Have questions about IOTransfer running environment, IOTransfer operation, iOS device connection issue or others? Check the following answers to
IOTransfer frequently asked questions that will help you resolve most of your problems.

FAQ Categories

What is IOTransfer?

IOTransfer is an easy-to-use yet powerful transfer and management tool between iOS device and computer, which helps you transfer photos, music, videos, apps, etc. among iPhone, iPad, iPod Touch, and PC. Besides, it can clean up various kinds of junk files on your iOS device and directly download online videos from 100+ websites with just a few clicks.


What are the main features of IOTransfer?

· 1-Click Transfer: transfer all files and contents to PC and your iOS device with just one click.

· Clean: remove various kinds of junk files on your iOS device.

· Videos: download online videos from website and automatically transfer the downloaded videos to your iOS device.

· Manage iOS devices: browse, search, add, and delete music, videos, photos, apps, and other files on both iOS device and PC.


Do I need to Jailbreak my iPhone, iPad, or iPod?

No Jailbreak is required to use IOTransfer on Mac/PC. IOTransfer works with any iPhone, iPad, or iPod and can instantly access most files on your iPhone, iPad or iPod Touch just by connecting it to your computer with a USB cable.


Will IOTransfer work for Android users?

No, IOTransfer is a file transfer and management tool designed and developed for Apple device users only. 


Do I have to install iTunes to use IOTransfer features?

No, IOTransfer requires some Apple’s drivers on your PC instead of the whole iTunes program. If you have not installed those required Apple’s drivers on your computer, please follow IOTransfer’s instruction to install them.


Can I use IOTransfer as a mobile application?

No, IOTransfer is a desktop software program available for Windows and Mac OS. You can only install and use IOTransfer on your computer. 


Is IOTransfer totally free to use?

IOTransfer offers 7-day free trial. You can use IOTransfer to transfer 20 files (photos, music, videos, voice memos, books and etc.) per day during the trial period.

If you upgrade to IOTransfer Pro version, you will be able to access IOTransfer advanced features as well as 24/7 premium technical support. It allows you to transfer iOS files without limitation, and easily manage the content of your iPhone, iPad, iPod Touch.

Besides, Pro users get automatic update when we release new version. 




Which iOS devices and system versions does IOTransfer support?

System Requirements

Windows 10/8/7 and Mac OS X 10.9 or later

iOS Device Requirements

iPhone, iPad, and iPod touch with iOS 8.3 or later


Why can't IOTransfer detect my device?

When IOTransfer on your PC doesn't recognize your connected iOS device, you can try the following steps to fix the issue:

1. Confirm the hardware and software environment.

IOTransfer supports iPhone, iPad, and iPod touch with iOS 8 or later.

IOTransfer does not support iPod nano, shuffle, and classic.

2. IOTransfer can only detect iOS device when iTunes recognizes it successfully. If your iTunes doesn't recognize your connected iOS device, please follow the steps here.

3. Please open Control Panel, try uninstalling iTunes and its components in accordence with the following order, and then reinstalling iTunes.

   1) iTunes

   2) Apple Software Update

   3) Apple Mobile Device Support

   4) Bonjour

   5) Apple Application Support (32-bit)

   6) Apple Application Support (64-bit)

4. If your iOS device can be detected by iTunes but still cannot by IOTransfer, please quit IOTransfer and relaunch it to see if it works.

5. If the problem persists, please contact our Support Team for further assistance.


How to Download Videos from Website to iPhone/iPad/iPod?

Step 1. Open IOTransfer

Step 2. Connect your iOS device to computer via USB cable.

Step 3. Go to “VIDEOS” tab, copy and paste the video URL you want to download into the URL box.

Step 4. Check the option of "Automatically transfer the downloaded videos into your iOS device" and click "Download".




How to Download Videos from Website to Computer (Windows)?

Step 1. Open IOTransfer.
Step 2. Go to “VIDEOS” tab, copy and paste the video URL you want to download
into the URL box and click "Download".

Step 3. After the download task finished, you can check all the downloaded videos in the Finished list. 

Donload online video (3).jpg




How to import iBooks from Computer to iPhone/iPad/iPod?

You are able to add your favorite books to your iOS device. Here is how to add iBooks from computer to your iOS devices via IOTransfer.

1. Connect iPhone/iPad/iPod to computer via USB cable.

2. Go to the “MANAGE“ tab > click “iBooks” > click “Import” to start transferring.

How to import Books from Computer to iPhoneiPadiPod (1).jpg


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How to Transfer iBooks from iPhone/iPad/iPod to Computer?

IOTransfer offers you an easy way to sync books from iOS devices to computer. In the following, we take iPhone as an example, and show you how to transfer books from iPhone/iPad/iPod to computer with IOTransfer.

1. Connect your iOS device to PC and run IOTransfer.

2. Go to the “MANAGE“ tab > click “iBooks” > click “Export”.

Transfer Books from device to computer  (1).jpg

3. Choose save location on your computer and click “OK ” to start transferring.Transfer Books from device to computer  (2).jpgTransfer Books from device to computer  (3).jpg


How to Transfer Videos from Computer to iPhone?

Transfer videos from computer to iOS device allows you to enjoy your favorite videos anywhere, anytime. IOTransfer's powerful video-transfer feature ensures safe video transferring process at very fast speed. Here is how to transfer videos from computer to your iOS device.

1. Connect your iOS device to PC and run IOTransfer.

2. Go to “MANAGE“ tab > click “Videos ”> click “Import”.

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3. Choose videos from computer and click "Open" to start transferring.

 Transfer Videos to iPhone 2.jpg

When it's done, the videos are transferred from computer to your iOS device successfully.




How to Transfer Videos from iPhone to Computer?

Backup videos to computer will help free up more iPhone storage space. As one of the best iPhone manager, IOTransfer offers you an easy solution to transfer videos from iPhone to computer rapidly and safely.

Here’s how to transfer videos from iPhone to computer with IOTransfer.

1. Connect your iPhone to computer and run IOTransfer

2. Go to Videos tab, select the videos you want to transfer and click “To PC” button

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3. Choose the path you want to save on your computer and click “OK” to start transferring.

Transfer Videos to Computer  (2).jpg

When it's done, the videos are transferred from your iPhone to your computer successfully.

Transfer Videos to Computer  (3).jpgTransfer Videos to Computer  (4).jpg



How to Transfer Photos from Computer to iPhone/iPad/iPod?

IOTransfer's transfer feature allows you import photos and images from computer to your iPhone/iPad/iPod device. Here, we take iPhone as an example and show you how to transfer photos from a computer (Windows) to iPhone with IOTransfer.

Model: iPhone 6, Windows 10 and IOTransfer v2.0

1. Download, install and open IOTransfer.

2. Connect your iPhone to a computer via USB cable.

3. Go to “MANAGE“ tab and click “Albums”.

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4. Click "Create a new album" and enter this new album’s name.

Transfer Photos to iPhone (2).jpg


5. Choose the newly created album and click “Import” to transfer photos from computer to iPhone.

IOT.jpg

When it's done, the photos are transferred from your computer to your iPhone successfully.






How to Transfer Photos from iPhone to Computer (Windows)?

IOTransfer offers you the easiest and fastest solution to transfer photos from iPhone to Windows computer. Here’s how to transfer photos from iPhone to Windows PC via IOTransfer.

1. Download, install and run IOTransfer.

2. Connect your iPhone to a computer via USB cable.

3. Go to “MANAGE” tab to click “Albums“ or “Camera Roll”.

4. Choose the photo you want to transfer and click ”Export”.

Transfer Photos to computer 0.jpg

5. Choose the save location on your computer and click “OK”.

Transfer Photos to computer 1.jpg

When it's done, the videos are transferred from your iPhone to your computer successfully. In this successfully transferred message box, we provide the option "Delete from iOS device after transfer". Once you click it, it will delete the transferred files from your iOS device to free up more valuable space on your iOS device.

Transfer Photos to computer 3.jpg





How to delete music on your iPhone, iPad and iPod?

Step 1: Connect your device iPhone/iPad/iPod to IOTransfer with USB cable.

Step 2: Run IOTransfer on your PC, go to "Music" under “MANAGE” tab, select the songs you want to delete, and click "Delete", continue with "Yes".


How to Delete iPhone Photos, Music, Videos, Apps via IOTransfer?

In addition to transfer iOS files & data among iPhone, iPad, iPod touch and computer, IOTransfer allows you to delete photos, music files, videos, etc. safely with just one click.

You can check the option "Delete from iOS device after transfer" and click "OK" to automatically delete your transferred files from your iOS device.

Or you can delete them in steps below:

To delete iPhone photos via IOTransfer:

1. Connect iPhone to computer and run IOTransfer

2. Go to “MANAGE” tab > go to "Camera Roll" or "Albums" > choose photos > click the “Delete” button.


To delete iPhone music via IOTransfer:

Go to “MANAGE” tab > go to "Music" > choose music files >> click the “Delete” button

To delete iPhone videos via IOTransfer:

Go to “MANAGE” tab > go to "Videos"  > choose videos > click “Delete”


Besides, you can follow these steps to safely and easily delete iPhone apps, podcasts, books, contacts, and voice memos.




Why can't I Import/Delete apps?

In order to import/delete the apps on your iPhone, you should turn off the restrictions settings on your iPhone first. Please follow the steps below:

1.Go to Settings and locate General

2. Turn on Restrictions

3. Switch off Deleting Apps

delete apps.jpg

If this doesn't work, please contact online support for help.


PC Version Update History

Version: 2.0

What's New:

+ New Online Video Downloader to download videos from 100+ websites including Instagram, Youtube to PC, iPhone & iPad

+ New iOS Cleaner to remove kinds of junk files and free up more storage space on iOS devices

+ Newly supported Contacts management to manage, backup & restore contacts between iOS devices and PC

+ New & Modern UI brings more friendly and easy-to-use user experience

+ Improved 1-click solution to rapidly transfer photos, music, videos and contacts from iOS device to PC

+ Supported displaying more detailed information about the connected iOS device

+ Supported 15 languages

* More can be discovered by you


Version: 1.0.2

What's New:

  • Content to iTunes is now available to transfer music, videos, podcasts and voice memos to iTunes with only 1-click

  • better compatibility with iTunes

  • improved Music and Videos modules for higher transfer success rates

  • optimzied UI for better user experience

  • fixed a rare crash when using


Version: 1.0.1

What’s New:

  • supports Dutch, French, German

  • fixes various bugs


Version: 1.0.0

What’s New:

  • manage files – import, export and delete photos, videos, music, books, podcasts and voice memos across iOS devices and Mac

  •  batch transfer – 1-click to transfer files between iTunes, Mac and iOS devices in bulk

  • intuitive UI – offer a simple and inspiring navigation experience

  • support iOS 10 – optimized for the latest iOS 10


How do I refresh my PRO edition with my new/renewal license code?

1. Open IOTransfer, click the Setting icon at the bottom right of the main screen to click the License button.

Please refer to the picture below:

license.jpg

2. Click the Refresh link to open a new registration window.

Please refer to the picture below:

Refreshwindow.jpg

3. Copy & Paste to enter your new/renewal license code, and click the Activate button to get the new service time.

Please refer to the pictures below:





How do I register my IOTransfer when it's expired?

1. Open IOTransfer, click Purchase icon at the bottom right of the main screen to open the registration window.

Please refer to the picture below:

expired.jpg

2. Copy & Paste to enter your license code in the License Code box, and click the Activate button to get PRO version.

Please refer to the pictures below:


How do I register my Trial to PRO edition?

1. Open IOTransfer Trial, click Purchase icon at the bottom right of the main screen to open the registration window.

Please refer to the picture below:

trial.jpg

2. Copy & Paste to enter your license code in the License Code box, and click the Activate button to get PRO version.

Please refer to the pictures below:




How-To Tips: