IOTransfer Frequently Asked Questions

Have questions about IOTransfer running environment, IOTransfer operation, iOS device connection issue or others? Check the following answers to
IOTransfer frequently asked questions that will help you resolve most of your problems.

FAQ Categories

What is IOTransfer?

IOTransfer is a simple yet effective iPhone/iPad/iPod file transfer and management tool, as well as a powerful video downloader and converter. 

It provides a 1-click solution to easily transfer/manage photos, music, videos, contacts, and others between your iOS device and PC. It also supports to clean up various kinds of junk files to free up valuable space on your iOS device. Besides, it helps you download online videos from 100+ websites and convert the videos into various file formats to your iOS device and PC. What’s more, the newly developed AIR-TRANS allows you to quickly and wirelessly transfer photos, videos, and other files between iOS device and PC on the same local network.

What are the main features of IOTransfer?

  • 1-Click Transfer: Transfer photos, music, contacts, and videos from your iOS device to PC with one click.

  • MANAGE: Easily manage iOS devices music, videos, photos, apps, and other files.

  • CLEAN: Clean up various useless junk files or app caches stored on your iPhone, iPad or iPod Touch.

  • VIDEOS: Download online videos and convert the videos to different file formats on your iDevice and computer.

  • AIR-TRANS: Wirelessly transfer photos, videos, music, and other files between iOS devices and computers.

Do I need to Jailbreak my iPhone, iPad, or iPod?

No Jailbreak is required to use IOTransfer on PC. IOTransfer works with any iPhone, iPad, or iPod and can instantly access files on your iPhone, iPad or iPod Touch just by connecting it to your computer with a USB cable.


Will IOTransfer work for Android users?

No, IOTransfer is a file transfer and management tool designed and developed for iOS device users only. 


Do I have to install iTunes to use IOTransfer features?

No, IOTransfer requires some Apple’s drivers on your PC instead of the whole iTunes program. If you have not installed those required Apple’s drivers on your computer, please follow IOTransfer’s instruction to install them.


Can I use IOTransfer as a mobile application?

No, IOTransfer is a desktop software program available for Windows. You can only install and use IOTransfer on your Windows computer. 

Is IOTransfer totally free to use?

IOTransfer offers 7-day free trial. You can use IOTransfer to transfer 20 files (photos, music, videos, voice memos, books and etc.) per day during the trial period.

If you upgrade to IOTransfer Pro version, you will be able to access IOTransfer advanced features as well as 24/7 premium technical support. It allows you to transfer iOS files without limitation, and easily manage the content of your iPhone, iPad, and iPod Touch.

Besides, Pro users get the automatic update when there is a new version available. 


Which iOS devices and system versions does IOTransfer support?

System Requirements

Windows 10/8/7 and Mac OS X 10.9 or later

iOS Device Requirements

iPhone, iPad, and iPod touch with iOS 8.3 or later


Why can't IOTransfer detect my device?

When IOTransfer on your PC doesn't recognize your connected iOS device, you can try the following steps to fix the issue:

1. Confirm the hardware and software environment.

IOTransfer supports iPhone, iPad, and iPod touch with iOS 8 or later.

IOTransfer does not support iPod nano, shuffle, and classic.

2. IOTransfer can only detect iOS device when iTunes recognizes it successfully. If your iTunes doesn't recognize your connected iOS device, please follow the steps here.

3. Please open Control Panel, try uninstalling iTunes and its components in accordence with the following order, and then reinstalling iTunes.

   1) iTunes

   2) Apple Software Update

   3) Apple Mobile Device Support

   4) Bonjour

   5) Apple Application Support (32-bit)

   6) Apple Application Support (64-bit)

4. If your iOS device can be detected by iTunes but still cannot by IOTransfer, please quit IOTransfer and relaunch it to see if it works.

5. If the problem persists, please contact our Support Team for further assistance.


How to use AirTrans to wirelessly transfer data between iDevice and PC?

Step 1: Install IOTransfer AirTrans app on your iOS device and open it.
Please go to App Store and search for IOTransfer AirTrans to install it. If already installed, ignore this step.

airtrans (1).jpg

Step 2: Open IOTransfer > click AIR-TRANS tab > click Start Transfer

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IOTransfer will automatically search for the available iOS device on the same network as the PC.
If failed, you can scan the QR code with IOTransfer AirTrans on iOS device to complete the search.

Step 3: On IOTransfer Airtrans search result page, click on the iOS device name to connect. 

Step 4: Click the Send to iPhone/Send to iPad/Send to iPod button to select the files you want to send to your iOS device.

airtrans (3).jpg

How to Convert a Normal Video to another file format?

Step 1: Go to VIDEOS tab and click Converter

Step 2: Click Add Files to select the videos you want to convert and click Output Format to select a file type.

Step 3: Click the Convert Now button to start the process.

If you also want to watch videos on your iDevice, please tick the option of “Automatically transfer the converted videos into your iOS device” before you convert the video.

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How to Download Videos from Website to iPhone/iPad/iPod?

Step 1: Plug in your iDevice, open IOTransfer, and click VIDEOS tab.

Step 2: Copy and paste the video URL into the URL box.

Step 3: Check the option “Automatically transfer the downloaded videos into your iOS device” and click the Download button to start.

Download Video.jpg

Step 4: After the download finished, please click Finished to check and manage the downloaded videos.

Download Video1.jpg

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How to Download Videos from Website to Computer (Windows)?

Step 1: Open IOTransfer and click the VIDEOS tab.
Step 2: Copy and paste the video URL into the URL box and click the Download button to start.

download video.jpg

Step 3: After the download finished, please click Finished to check and manage the downloaded videos.

download video1.jpg

How to Import iBooks from Computer to iPhone/iPad/iPod?

You are able to add your favorite books to your iOS device. Here is how to add iBooks from computer to your iOS devices via IOTransfer.

1. Connect iPhone/iPad/iPod to computer via a USB cable.

2. Open IOTransfer > go to the MANAGE tab > click iBooks > click Import to start transferring.

How to Transfer iBooks from iPhone/iPad/iPod to Computer?

IOTransfer offers you an easy way to sync books from iOS device to computer. In the following, we take iPhone as an example, and show you how to transfer books from iPhone/iPad/iPod to computer with IOTransfer.

1. Connect your iOS device to PC and run IOTransfer.

2. Open IOTransfer > go to the MANAGE tab > click iBooks > click Export

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3. Choose save location on your computer and click OK  to start transferring.

How to Transfer Videos from Computer to iPhone?

Transfer videos from computer to iOS device allows you to enjoy your favorite videos anywhere, anytime. IOTransfer's powerful video-transfer feature ensures safe video transferring process at very fast speed. Here is how to transfer videos from computer to your iOS device.

1. Connect your iOS device to PC and run IOTransfer.

2. Go to MANAGE tab > click Videos > click Import

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3. Choose videos from computer and click Open to start transferring.

 Transfer Videos to iPhone 2.jpg

When it's done, the videos are transferred from computer to your iOS device successfully.

How to Transfer Videos from iPhone to Computer?

Backup videos to computer will help free up more iPhone storage space. As one of the best iPhone manager, IOTransfer offers you an easy solution to transfer videos from iPhone to computer rapidly and safely.

Here’s how to transfer videos from iPhone to computer with IOTransfer.

1. Connect your iPhone to computer and run IOTransfer

2. Go to MANAGE tab > click Videos > select the videos you want to transfer > click Transfer

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3. Choose save location and click OK to start transferring.

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When it's done, the videos are transferred from your iPhone to your computer successfully.

How to Transfer Photos from Computer to iPhone/iPad/iPod?

IOTransfer's transfer feature allows you to import photos and images from computer to your iPhone/iPad/iPod device. Here, we take iPhone as an example and show you how to transfer photos from a computer (Windows) to iPhone with IOTransfer.

Step 1: Connect your iPhone to computer and run IOTransfer.

Step 2: Go to MANAGE > click Albums > click Create > enter this new albums name

Step 3: Open this newly created album > click Import > select the photo you want to transfer > click Open to transfer photos from computer to iDevice.

How to Transfer Photos from iPhone to Computer (Windows)?

IOTransfer offers you the easiest and fastest solution to transfer photos from iPhone to Windows computer. Here’s how to transfer photos from iPhone to Windows PC via IOTransfer.

1. Download, install and run IOTransfer.

2. Connect your iPhone to a computer via USB cable.

3. Go to MANAGE tab to click Albums or Camera Roll.

4. Choose the photo you want to transfer and click Export.

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5. Choose the save location on your computer and click OK.

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When it's done, the videos are transferred from your iPhone to your computer successfully. In this successfully transferred message box, we provide the option "Delete from iOS device after transfer". Once you click it, it will delete the transferred files from your iOS device to free up more valuable space on your iOS device.

How to delete music on your iPhone, iPad and iPod?

Step 1: Connect your iPhone to computer and run IOTransfer.

Step 2: Go to MANAGE > click Music > select the songs you want to delete > click Delete > click Yes to start the deletion.

export video 1.jpg

Besides, you can follow these steps to safely and easily delete iPhone photos, videos, ibooks, contacts, podcasts, and voice memos.

Why can't I Import/Delete apps?

In order to import/delete the apps on your iPhone, you should turn off the restrictions settings on your iPhone first. Please follow the steps below:

1. Go to Settings and locate General

2. Turn on Restrictions

3. Switch off Deleting Apps

delete apps.jpg

If this doesn't work, please contact online support for help.

PC Version Update History

Version: 2.0

What's New:

+ New Online Video Downloader to download videos from 100+ websites including Instagram, Youtube to PC, iPhone & iPad

+ New iOS Cleaner to remove kinds of junk files and free up more storage space on iOS devices

+ Newly supported Contacts management to manage, backup & restore contacts between iOS devices and PC

+ New & Modern UI brings more friendly and easy-to-use user experience

+ Improved 1-click solution to rapidly transfer photos, music, videos and contacts from iOS device to PC

+ Supported displaying more detailed information about the connected iOS device

+ Supported 15 languages

* More can be discovered by you


Version: 1.0.2

What's New:

  • Content to iTunes is now available to transfer music, videos, podcasts and voice memos to iTunes with only 1-click

  • better compatibility with iTunes

  • improved Music and Videos modules for higher transfer success rates

  • optimzied UI for better user experience

  • fixed a rare crash when using


Version: 1.0.1

What’s New:

  • supports Dutch, French, German

  • fixes various bugs


Version: 1.0.0

What’s New:

  • manage files – import, export and delete photos, videos, music, books, podcasts and voice memos across iOS devices and Mac

  •  batch transfer – 1-click to transfer files between iTunes, Mac and iOS devices in bulk

  • intuitive UI – offer a simple and inspiring navigation experience

  • support iOS 10 – optimized for the latest iOS 10


How do I refresh my PRO edition with my new/renewal license code?

1. Open IOTransfer, click Options icon at the top right of the main screen to click the License button.

Please refer to the picture below:

license.jpg

2. Click the Refresh link to open a new registration window.

Please refer to the picture below:

Refreshwindow.jpg

3. Copy & Paste to enter your new/renewal license code, and click the Activate button to get the new service time.

Please refer to the pictures below:

activate.jpg

activated.jpg


How do I register my IOTransfer when it's expired?

1. Open IOTransfer, click the Activate icon at the bottom right of the main screen to open the registration window.

Please refer to the picture below:

expired.jpg

2. Click the Enter Code button to enter your license code in the License Code box, and click the Activate button to get PRO version.

Please refer to the pictures below:

entercode.jpg

activated.jpg

How do I register my Trial to PRO edition?

1. Open IOTransfer Trial, click the Activate icon at the bottom right of the main screen to open the registration window.

Please refer to the picture below:

trial.jpg

2. Click Enter Code to enter your license code in the License Code box, and click the Activate button to get PRO version.

Please refer to the pictures below:

activate.jpg

activated.jpg


How-To Tips:

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